Refund Policy

Returns

Our policy is only for defected items, unfortunately we cannot offer you a refund or an exchange if you order the wrong product. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as fresh food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, up to seven working days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@fathersfarmfoods.co.uk 

Shipping

 

To return your product, you should mail your product to: Unit 10 Commondale Way, Euroway Industrial Estate, Bradford, BD4 6SF, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Click & Collect

 

To return your product, you should deliver your product to: Unit 10 Commondale Way, Euroway Industrial Estate, Bradford, BD4 6SF, United Kingdom

You will be responsible for paying for your own costs for returning your item. Costs you incur while returning are non-refundable.